|
Have a question, comment, or suggestion? We'd like to hear from you. If your message requires a response, be sure to leave your email address and we'll get back to you as soon as possible. |
For customer service, please call
877-704-4438
Hours: 3:00 AM to 5:00 PM Pacific time.
|
By creating an account and saving your information, you will be able to:
- Check out faster
- Review past order details
- Save frequently used addresses
To create an account you must have a valid email address. If you'd like to create an account now and enjoy these benefits click here.
You can sign out by clicking "Sign Out" on the Account page. As part of our registration process, you will be asked to provide your name, e-mail address and phone number.
You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on "Your Account" at the top of any page on our site. From here, you can select an area you wish to update. You will then be asked to sign in with your email address and password and will be taken to the page where you can view or edit your information.
Checkout
When you're done shopping, click "Proceed to Checkout" to place your order. All of the items in your shopping cart appear in your order during checkout. If you don't want to order all of the items, simply edit your shopping cart. During checkout, you will be asked to provide:
- Your e-mail address and password, for security purposes.
- The billing address you would like to have your gift card shipped.
- Your credit card type, number and expiration date.
Placing an Order
You will receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped.
Placing an Order by Phone
If you prefer not to order online, you may call us with your information at 877-704-4438.
Multiple Shipping Addresses
You can only ship to one address each time you checkout.
Address Validation
To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service's database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.
We accept the following forms of payment:
- Visa
- MasterCard
- American Express
- Discover/Novus
- PayPal
Gift Card FAQ
In what amounts are your Gift Cards Available?
Gift card values vary by retailer.
What happens if my gift card is lost or stolen?
Please safeguard your card like cash; CHASEit™ is not responsible for unauthorized use. Please contact customer service for the lost card policy. It can vary by card issuer. If lost or stolen please email help@chaseit.com or call our toll free number 877-704-4438. Be sure to include your full name, contact information, order date, order number.
How do I check the balance on my Gift Card?
You can verify balance by contacting the customer service number located on the back of your gift card, or you can email help@chaseit.com or call our toll free number 877-704-4438. Be sure to include your full name, contact information, order date, order number and gift card number.
Can I reload my Gift Card?
Please contact the customer service number located on the back of the gift card. If you need further support please e-mail help@chaseit.com or call our toll free number 877-704-4438. Be sure to include your full name, contact information, order date, order number and gift card number.
What happens if my gift card is not functioning properly?
Please contact the customer service number located on the back of the gift card. If you need further support please email help@chaseit.com or call our toll free number 877-704-4438. Be sure to include your full name, contact information, order date and order number and gift card number.
Can I return a Gift Card?
Your gift card can not be redeemed for cash or credit, except as required by law. All gift card sales are final.
Do your gift cards expire?
Please contact the customer service number located on the back of the gift card. If you need further support please e-mail help@chaseit.com or call our toll free number 877-704-4438. Be sure to include your full name, contact information, order date, order number and gift card number.
When will the E-Code arrive?
E-mail gift cards: Generally arrive within 24 hours of being ordered.
If you purchased a customized gift card that was sent via mail or e-mail and it doesn't arrive, you can follow the instructions below for resending your gift card. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from us.
I accidentally deleted my gift card, can you send me another one?
Please contact us with the following information:
- order number (if possible)
- giver's name and recipient's name
- physical or e-mail address to which the gift card was sent
How do I use my eCode?
1-800-flowers.com eCodes
1-800-flowers.com eCodes come in two parts:
The first part is the eCode itself, which you need to enter into their checkout process. The second part, a 4-digit PIN code, is only needed in case you call them for customer service.
Others
For all other eCodes, such as LobsterGram, Zappos, eBags and Tootsville, just copy and paste the entire code into that vendor's checkout page.
Privacy Policy
Introduction
This Privacy Policy explains the data collection and use practices when you use www.chaseit.com and www.ibc.tv (the “Websites”) which are operated by iNTERTAINMENT BROADCASTING COMPANY (“Company”). As used herein, “you” and “your” shall refer to you, and “we,” “us,” and “our” may sometimes be used to refer to Company
By using the Websites, you are agreeing to the terms of this policy. If you have any questions or requests concerning your personal information please contact our Privacy Officer by e-mail at privacy@ibc.tv or via mail to Privacy Officer, IBC, 9801 Research Drive, Irvine, CA 92618.
What information do we collect and how do we collect it?
Personal Information
Personal information may include your name, address, email address or any other personal information that identifies you.
We collect personal information from you when register and log onto the Website or otherwise contact us.
Non-Personal Information
Non-personal information includes information that does not personally identify you, such as demographic information and browsing or purchasing patterns. Such information does not identify any individual and will not be linked to any personal information.
We may collect non-personal information in the aggregate form through the use of cookies and Internet Protocol addresses.
How is the information used?
We use the information collected through this website for the purposes of providing a personalized service, providing your purchases to you, keeping record of your preferences, and for customer service reasons. We may also need to provide certain personal information to third parties in order to efficiently and effectively provide you with the services you purchased from the Websites. We may use the information, or provide the information to third parties for purposes such as, but not limited to, providing customer service, verification of banking and credit information, market research, preparing Company financial reports and disclosures, marketing and promotion and for contacting you for any reason.
Your personal information is maintained in a confidential manner as required by federal law and provided to third parties only as required to fulfill your order or as otherwise required by law, unless you opt otherwise.
Use of Cookies
We may use "cookies" to identify you when you visit the Websites and to build up a demographic profile. A cookie is a small piece of information sent by a web server to a web browser which enables the server to collect information back from the browser. To find out more about the use of cookies log on to http://www.cookiecentral.com/c_concept.htm
Opting In/Opting Out
By registering for the Websites, you have agreed to receive communications from Company. Occasionally you may be asked to opt in or out of the receipt of information from related companies.
The information you provide will be kept confidential and will only be passed on to external companies if you have opted in to permit us to give your contact information to selected companies, business partners, sponsors and advertisers.
If you opt out of permitting us to pass on your information, it will be used only to support your customer relationship with us and to provide the specified service.
Right to amend, access or remove personal information
You have the option at any time to request that we:
- remove personal details from our database;
- update the information we hold about you;
- request a copy of the information that we hold; or
- stop receiving data or communications.
If you would like to do any of the foregoing, please email us at privacy@ibc.tv or via mail to Privacy Officer, IBC, 9801 Research Drive, Irvine, CA 92618.
Disclosure and Transfer of Personal Information
We will not sell, trade or lease the personal information you entrust to us.
In connection with the uses described above, we may disclose your personal information to other companies within our corporate group.
We reserve the right to transfer any personal information to a third party in the event that we sell the whole or part of our business.
Users Under 18 (excluding Children Under 13)
Our Website is not currently intended for users under the age of 18. If you are under 18 years of age, please ask your parents for permission before sending any information about yourself.
Partner Sites/Linked Sites
Our website may feature activities which are co-sponsored or operated by other websites. These activities will be identifiable by their co-branding. While these activities may originate on this website, they may link to other websites not operated by Company. We have no control over the privacy practices or the content of any of our co-sponsors and strongly recommend that you check their privacy policies before engaging in these activities.
Additionally, our website may contain links to other websites, including those of advertisers. We have no control over the privacy practices of such advertisers or other websites to which we provide links from this website. These other websites may use cookies, collect data or solicit personal information. We strongly recommend that you check the applicable privacy policy of the website to which you are linking.
Security of information
No communication over the internet can be guaranteed to be 100% secure, however, we take precautions to ensure the security of personal information submitted by users. While we strive to take care to protect your personal information, we cannot warrant the security of any information that you submit to us, and you do so at your own risk.
Agreement to Privacy Policy/Changes in Privacy Policy
By using this website, you signify your agreement to this Privacy Policy. If you do not agree with this Privacy Policy, or any of its terms, please do not use this website.
This policy was last revised 9-10-09. We reserve the right to change this Privacy Policy at any time, and will post any changes to this Privacy Policy as soon as they go into effect without prior notice to you. Any such changes are effective as of the date such changes are posted on this page. Please check this page periodically to view our most current Privacy Policy.
Website Terms of Use
By accessing www.chaseit.com or www.ibc.tv (collectively, the “Website”), which are owned and operated by Intertainment Broadcasting Corporation on behalf of itself and its affiliated and subsidiary companies (collectively, “Company”) you agree to these Terms of Use. As used herein, “you” and “your” shall refer to you, and “we,” “us,” and “our” may sometimes be used to refer to Company. We recommend that you read these Terms of Use carefully before using the Website. By accessing and continuing to use the Website, you agree to be legally bound by these Terms of Use. If you do not agree with any of our Terms of Use then you should not use our Website.
When using the Website you may also be presented with and terms and conditions applicable to the particular third-party retailers with products, services or gift cards available via the Website. Any such terms and conditions are incorporated herein and your use of the Website shall subject you to such third-party terms and conditions.
The Website is not intended for minors. If you are under age 13, you must have the permission of your parent or legal guardian in order to view the Website. If you are under the age of 18, you must have permission of your parent or legal guardian in order to make any purchases via the website.
These Terms of Use were last updated October 16, 2009. Please note that Company may update and amend these Terms of Use from time to time and any changes will be posted on the Website. Your use of the Website after any such changes will signify your acceptance of any changes, therefore you should regularly review these Terms of Use. Company may also impose limits on certain features and services or restrict your access to parts or all of the Site without notice or liability.
Your Rights and Promises:
You agree to comply with these Terms of Use when using our Website and all applicable laws and regulations, together with any specific usage rules that may be posted on the Website in relation to any material and content that you access via the Website.
Company may from time to time offer various features that require registration or the creation of an account. If you choose to register an account, you will be asked to provide certain personal information and select a password. It is your sole responsibility to maintain the confidentiality of your password and you are responsible for all activity that occurs under your user name and password. You should notify Company immediately of any unauthorized use of your password and any breach of security as soon as you become aware of it. Your personal information will be used in accordance with Company's Privacy Policy.
You are responsible for all usage or activity on your account, including use of the account by any third party. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at the Company's sole discretion, and the Company may refer you to appropriate law enforcement agencies.You are responsible for any personal information submitted to the Website, in connection with the purchase of goods and services, gift cards, or otherwise, via your account or through your computer. Any personal information, including any credit card numbers and authorizations, submitted will be deemed submitted by the registered owner of the email account under which it was submitted.
By submitting any information to facilitate payment for any goods, services or gift cards via the Website, you warrant and represent you have the legal right and authority to submit such information. If you are under the age of 18, you must obtain the permission of your parents to make a purchase via the Website.
You agree to use the Website only for lawful purposes, in accordance with all federal rules and regulations, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.
You agree to compensate us in respect of any damages suffered by us or any of our losses resulting from any claim made by a third party in each case in respect of any matter arising from your use of the Website in breach of these Terms of Use or from your violation of any applicable law or regulation.
You agree not to give any indication that you are agent of Company or that you have any commercial relationship with Company unless a separate agreement setting forth the terms of such relationship is executed by Company.
Restrictions on Use of Website:
The contents of the Website and the computer codes of elements comprising the Website and any software provided to you by us may not be copied, reproduced, communicated and/or made available to the public, republished, downloaded, posted, recorded, broadcast or transmitted or used in any other way except for your own personal, private use, or unless otherwise expressly permitted by us.
You agree that you will not use the Website in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or inconvenience to any other person.
You will not do anything that may cause damage to the Website or our servers, systems or equipment or those of third parties, nor access or attempt to access any users' data or to penetrate or attempt to penetrate the Website security measures.
We reserve the right to suspend, restrict or terminate your access to the Website at any time at our sole discretion. We may also ban or suspend you as a user of the Website if you do not comply with these Terms of Use. You may terminate your account at any time through one of our self-serve menus (if available) or by sending e-mail to: help@chaseit.com.
Piracy:
The Website may employ security technology to protect the material and content made available on the Website. You may not attempt to, or assist, any other person to remove or otherwise alter or interfere with any security technology used in connection with the Website, nor may you permit or assist in any way any third party to use the material or content made available by Company via the Website in an unlawful manner or in a manner which could infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.
Intellectual Property:
The Website may contain names, logos, photos, artwork, text, slogans, recordings, images, technology and other materials which are the intellectual property of Company or a third party (the “Intellectual Property”). All rights of any kind in and to any Intellectual Property contained on this Website and all material or content made available by Company via the Website shall remain at all times the property of Company or the applicable third party providing the Intellectual Property.
The names, images and logos identifying Company, our partners or third parties and our/their products and services contained in the Website are proprietary marks and may not be reproduced or otherwise used without express permission.
Nothing contained in these Terms of Use shall be construed as conferring by implication any license or right to use any trade mark, patent, design right or copyright of Company or of any third party. The copyright in this Website vests in Intertainment Broadcasting Corporation, 2009.
Links To Other Websites and Services:
This Website may contain links to other third party websites and services through advertising or otherwise. These links are provided for your ease of reference and convenience only. Company has no control over those third party websites or services and is not responsible for their contents. Company does not endorse the material contained in their websites or services, and has no association with their operators. You agree that Company will not be a party to any transaction or contract with a third party into which you may enter and Company will not be liable to you for any loss or damage which you may suffer by using those third party websites and services. You agree that you will not involve Company in any dispute you may have with such third party websites and services.
You shall not link or imbed our Website into any website owned by you or any third party in a manner which misleads the public as to the origination and sponsorship of the Website.
Friends and Family Referral Program Terms:
You may be eligible to participate in the Friends and Family Referral Program. To participate, ask friends and family to register at www.chaseit.com/referralprogram. Then ask them to call 1-888-CHASEit (1-888-242-7348) to purchase a gift card or ecode and provide your Referral ID code, provided to you by Company. If you would like to receive a Referral ID code, please contact us at help@chaseit.com. Referral IDs are only provided to persons who have purchased a gift card or e-code through the Website. Only one Referral ID per person or account. If you lose or misplace your Referral ID please contact us and we will email it to you.
You may refer as many people as you want, provided you have an existing personal relationship with such persons. You agree that you shall not send your Referral ID to emails harvested, purchased or otherwise obtained by you in violation of any state or federal laws with respect to SPAM or internet marketing in general and that any distribution of your Referral ID shall comply with all state and federal laws and regulations. You agree to indemnify, defend, and hold us harmless from any and all claims and or damages arising as a result of your use or dissemination of your Referral ID.
The first time a person you refer makes a purchase by calling 1-888-CHASEit (1-888-242-7348) and provides your Referral ID code, you will receive a One Dollar ($1) credit for each card purchased during that transaction, which may be redeemed only as Bonus Cash in connection with a CHASEit telephone purchase. The referred person will also receive One Dollar ($1) Bonus Cash for the transaction in addition to the Bonus Cash available through CHASEit. For example, if your friend purchases five cards on his first CHASEit telephone transaction, you would receive an additional $5 Bonus Cash in your account and he would receive an additional $1 Bonus Cash in his account. Once the Bonus Cash is added to your account, it will be available to increase your Bonus Cash check when you purchase a gift card by calling 1-888-CHASEit (1-888-242-7348).
There is no limit to the amount of Bonus Cash you can receive through the Friends and Family Referral Program, but the Bonus Cash expires after ninety (90) days in your account. Additional Bonus Cash from the Friends and Family Referral Program is only available for purchase made by calling 1-888-CHASEit (1-888-242-7348) and not for purchases made via the Website.
Bonus Cash from the Friends and Family Referral Program is tallied from the 1st to the 16th of each month, and your Bonus Cash dollars will be available within ten days following the tally. Bonus Cash earned from the Friends and Family Referral Program is not redeemable for cash and can only be used to increase your Bonus Cash on purchases made by telephone after the Bonus Cash is credited to your account. Company reserves the right to discontinue the Friends and Family Referral Program at any time, however any Bonus Cash existing in your account at such time shall expire only as set forth above.
Our Legal Obligations and Limits On Liability:
We cannot promise that the Website will be free from errors or omissions nor that it will be available uninterrupted and in a fully operating condition at all times. The Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. The Website and all products, services, or gift cards made available on the Website are provided on an “as-is” and “as available” basis. We will not be liable to you or to any other person in the event that all or any part of the Website or any material generally available on the Website is not available, discontinued, modified or changed in any way.
Company does not accept any liability for:
- Any damage to your computer, any software or for any loss of data that results from your use of the Website;
- Any failure, any suspension and/or any termination of access to the Website or any content or delay in receipt of any item purchased from the Website in connection with or arising out of a force majeure event. In these Terms of Use, a "force majeure" event shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of nature such as fire, flood, or earthquake, or storm, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents; and/or
- Any claims brought against you by a third party.
- Any use by you or any other party of any products or services purchased on the Website or any products or services purchased with gift cards purchased on the Website.
Company shall not be responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you use the Website. In any event, the sole limit of Company's liability to you in connection with your use of the Website and/or the purchase, receipt or use of any product, service or gift card will be replacement or refund, at Company's option of the actual value of the product, service or gift card.
You acknowledge that a breach by you of the Terms of Use may cause Company irreparable harm, for which the compensation cannot be adequately provided in monetary damages. Therefore, Company shall have the right to injunctive relief in the event of any breach or alleged breach by you of the Terms of Use.
User Submissions and Conduct
From time to time, you may have the opportunity to submit content in the form of a blog, a comment, a forum post, a video, or other content viewable to the general public via the Website (collectively "User Submissions"). If you choose to provide a User Submission, you represent, and/or warrant that any User Submission submitted will be your wholly original work to which you retain all proprietary rights and that you will not post as a User Submission any material that is copyrighted or trademarked by, or otherwise the intellectual property of, any third party unless and until you have obtained all necessary rights and clearances from such proprietary rights owners. You further agree that you will not submit material that violates any third party rights, including privacy and publicity rights, or that is defamatory or libelous, inaccurate, inappropriate, offensive, sexually explicit.
Despite these prohibitions on User Submissions, some User Submissions may contain inaccurate, inappropriate, offensive or sexually explicit material, and Company assumes no responsibility or liability for this material. Company shall have the right, but no obligation, to monitor the User Submissions or remove any User Submissions which violate these Terms of Use. If you become aware of User Submissions which violate these Terms of Use, please contact help@chaseit.com.
You retain all of your ownership rights in your User Submissions. However, by submitting User Submissions on the Website, you grant Company a worldwide, non-exclusive, perpetual, royalty-free, irrevocable, sub-licenseable and transferable license to use, reproduce, distribute, prepare derivative works of, and display the User Submissions in any media formats and through any media channels. You also hereby grant each user of the Website a non-exclusive license to access your User Submissions through the Website as allowed under these Terms of Use.
Company does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and Company expressly disclaims any and all liability in connection with User Submissions. Company will remove any User Submission if properly notified, in accordance with the Digital Millennium Copyright Act, that such User Submission infringes on another's intellectual property rights. Company reserves the right to remove Content and User Submissions without prior notice.
Do not provide your name, phone number, postal or e-mail address, your password, or any other personally identifying information as part of a User Submission.
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
If you believe that any material contained on the Website infringes your copyright, you should notify Company using the following procedure.
Company will process notices of alleged infringement which it receives and will take appropriate actions as required by the Digital Millennium Copyright Act (the "DMCA") and other applicable intellectual property laws. Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to Company's Designated Agent. (see 17 U.S.C 512(c)(3) for further detail):
Company's registered copyright agent is: WHO IS IT???. The copyright agent may be reached via email at dmca@ibc.tv or via mail at 9801 Research Drive, Irvine CA 92618.
You must include as the subject Line: IBC DMCA
To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. §512(c)(3)):
- Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online side are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
- A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
E-mails sent to dmca@ibc.tv without a proper subject line, or for purposes other than communication about copyright claims, may not be acknowledged or responded to.
Indemnity
You agree to defend, indemnify and hold harmless Company, its parents and affiliates together with their respective employees, agents, directors, officers and shareholders, from and against all the liabilities, claims, damages and expenses (including reasonable attorney's fees and costs) arising out of your use or misuse of the Website, including fraud, your breach or alleged breach of the Terms of Use, or your breach or alleged breach of the copyright, trademark, proprietary or other rights of third parties.
Employment Opportunities
Company may, from time to time, post employment opportunities on the Website. If you choose to submit your name, contact information, resume and/or other personal information to Company in response to an employment listing, you are authorizing Company to utilize this information for all lawful and legitimate hiring and employment purposes. Company also reserves the right, at its sole discretion, to forward the information you submit to its parents, members, subsidiaries and affiliates for legitimate business purposes. Nothing in these Terms of Use or contained in the Website shall constitute a promise by Company to interview, hire or employ any individual, nor shall anything in these Terms of Use or contained in the Website constitute a promise that Company will review any or all of the information submitted.
Unsolicited Submissions
Company does not knowingly accept unsolicited submissions for programs, segments or otherwise, including, without limitation, submissions of scripts, story lines, segment ideas, articles, fan fiction, characters, drawings, information, suggestions, ideas or concepts. Any unsolicited submission shall be deleted, or not reviewed if sent via mail. Any similarity between an unsolicited submission and any elements in any Company programming or business plans or affairs would be purely coincidental.
Privacy:
Please read our Privacy Policy on our Website which contains important information about the use of your personal data and other information regarding your privacy.
Severance:
If any provision of these Terms of Use shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms of Use which shall remain in full force and effect.
Law and Jurisdiction:
These Terms of Use shall be governed by and construed in accordance with the laws of California, regardless of the state or jurisdiction from which the Website was accessed. Disputes arising in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of Orange County, California, or, if appropriate, the United States District Court for the Central District of California. The failure of Company to enforce any right or provision of these Terms of Use shall not constitute an on-going waiver of such right or provision. Company makes no representation that materials on this Website are appropriate or available for use outside the United States and authorizes no one to do so. Those who choose to access the Website from outside the United States do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.
Intertainment Broadcasting Corporation is located at 9801 Research Drive, Irvine, CA 92618. You may contact Company via mail or by email to help@chaseit.com.
